How MasonHub and Returnly’s partnership is giving retailers a competitive edge with returns management.

This article was published in ‘Footwear News’ on August 14, 2020.

For DTC and retail brands, including beauty and wellness brands, the e-commerce experience has been a key focus as consumers increasingly buy online. But what happens after the initial purchase, especially when it comes to returns?

A new integration between MasonHub and returns service Returnly aims to optimize this experience–and keep shoppers happy and spending. See how this innovative partnership elevates the customer experience and transforms returns into a quick, painless process.

By integrating with Returnly, MasonHub optimizes the post-purchase experience, a growing concern for retailers.

This article was published in ‘Sourcing Journal’ on August 19, 2020

The growth in online shopping since the start of the COVID-19 pandemic has enhanced another side effect that’s always been a thorn in the side of e-commerce players–returns. As more consumers conduct the entire purchasing experience online, the post-purchase experience becomes an even greater concern for retailers.

By integrating with Returnly, MasonHub is looking to take the pain out of the post-purchase process for consumers–and elevate the shopping and customer experience along the way.

The two platforms work together to offer consumers seamless end-to-end returns.

This article was published in ‘WWD’ on August 17, 2020

The pandemic has changed the customer experience forever–with increased consumer anxiety and a ramp-up in online purchases, the online shopping experience has become exponentially more crucial to retail brands. 

MasonHub, the omnichannel fulfillment technology and services provider, has partnered with Returnly, the digital return experiences and post-purchase payments company, to offer consumers a seamless end-to-end returns process. See how this integral partnership will optimize operations and strengthen the increasingly important e-commerce landscape.

Funded by a $6.5 million seed round, MasonHub launches with clients Carbon38, 11 Honoré.

This release was published on PRNewswire on August 19, 2019.

MasonHub, an innovative new provider of fulfillment technology and services founded by retail operations veteran Donny Salazar, has opened its headquarters and first distribution center in Los Angeles’ Inland Empire. Supported by a $6.5 million capital raise lead by Canvas Ventures, MasonHub is poised to disrupt the nearly $200 billion logistics industry with cutting-edge technology and hands-on service that support the specific needs of fast-growing e-commerce and omnichannel retailers.

Partnership offers online retailers seamless returns, exchanges and refunds.

This release was published on PRNewswire on August 12, 2019.

Fast-growing fulfillment technology and services provider MasonHub is proud to introduce its integration with Returnly, the leader in digital return experiences and post-purchase payments. Together, two of the retail industry’s most innovative SaaS companies can now offer clients a seamless end-to-end experience, optimizing and strengthening the bottom line in the increasingly important e-commerce landscape.

Amidst the global COVID-19 pandemic, customer service is more important than ever. But the pressure is on for brands to deliver.

This article was published in ‘Business of Fashion’ on July 2, 2020.

Crippled with shipment delays and mountains of returns, brands are crumbling under an influx of inquiries–and losing customers along the way. And with many brands cutting their customer service team just as the crisis was ramping up, now more than ever, a focus on customer service is essential.

See the struggles that industry experts are facing, and learn how MasonHub Founder & CEO, Donny Salazar, and others are addressing the crisis head-on.

‘Vogue Business’ Innovation Editor Maghan McDowell examines the ins, outs, and opportunities of ecommerce returns.

This article was published in ‘Vogue Business’ on May 5, 2020

Shoppers return 10% of what they buy in physical stores–and as much as 40% of what they buy online, with returns on the higher end for fashion and apparel. And online returns are expensive for brands, costing as much as $10 per return. 

See how Donny Salazar, Founder & CEO of MasonHub, and other industry experts are tackling these challenges in real-time, even as the pandemic stretches on and keeps changing the game. 

In this Q&A, Donny discusses what big-box stores can teach fashion about omnichannel, and how he engages his remote team. 

This article was published in ‘Sourcing Journal’ on April 30, 2020.

Up Close is Sourcing Journal’s regular check-in with industry executives to get their take on topics ranging from personal style to their company’s latest moves. In this Q&A, MasonHub’s Founder & CEO, Donny Salazar, discusses what big-box stores can teach fashion about omnichannel, and how he engages his remote team.

Exploring the future of off-price sellers going online–can they compete?

This article was published in ‘Business of Fashion on January 6, 2020.

With Marshalls being the latest off-price chain to launch e-commerce, and outlet mall experimenting with web sales, can similar retailers compete in a marketplace already crowded with discounts? Industry experts, including MasonHub Founder & CEO Donny Salazar, weigh in.

As part of its “Retail Revolution” series, ‘Modern Retail’ explores the future of the clothing rental business.

This article was published in ‘Modern Retail’ on December 24, 2019.

In 2019, a number of brick-and-mortar retailers announced they were piloting clothing rental services, with many structured as a monthly subscription–now the big question for 2020 is how many of them will survive. See what industry experts, including MasonHub Founder & CEO Donny Salazar, have to say about this game-changing shift.