Visibility into every order and shipment

MasonHub is a single platform that gives commerce brands total visibility into their omnichannel supply chains. One view of inventory, dynamic allocation, and real-time status updates all the way to the customer’s doorstep.

CONTACT US

Platform

The MasonHub Platform

While we’re filling orders for your customers, you see everything that’s happening in your supply chain.

Connect your ecommerce store

  • Connect to Shopify, Netsuite, Returnly, and more
  • Sync data from multiple distribution channels
  • Implement wholesale EDI

See fulfillment activity

  • Watch orders come in from every channel
  • See SKU-level data on every order
  • Track carrier activity and shipment status
  • See pending and completed returns

Oversee inventory

  • Track inbound goods by UPC
  • Lot tracking
  • Returns QA & refurbishment
  • Get visibility into damages
  • Manage packing supplies
  • See physical cycle counts

Ship quickly and affordably

  • Take advantage of discounted shipping rates
  • Track deliveries to customers’ doors
  • Offer same-day shipping

Customize for your brand

  • Create an evolving subscription box for customers
  • Set up dynamic kitting to sell bundled SKUs
  • Create pre-kit bundling built to your specifications
  • Configure rules that support marketing and packaging initiatives

Plan ahead

  • Create inventory rules to pre-sell and avoid out of stocks
  • Update rules for future sales and promotions
  • Monitor reports and real-time analytics to make smart purchasing decisions

Fulfillment

How fulfillment works

As your fulfillment partner, MasonHub directly handles inventory, order management, and returns. Send us your inventory and we do the rest—our expert onboarding team makes sure your operation is set up right from day one.

Get started together

  • Start with an onboarding and inventory audit

  • Connect all your data on the platform

  • Give the go ahead

We handle fulfillment

  • Pick & pack scanning automation
  • Custom packaging and pack slips
  • Shipping labels
  • Value added services
  • Wholesale bulk ship and drop ship
  • Store transfers
  • Returns management

You get expert support

  • Use our easy one-click and email support for help

  • Ask your dedicated account representative for advice whenever you need it

  • Join quarterly performance reviews to ensure quality

Best In Class

Use best-in-class supply chain analytics

  • Fulfillment center productivity
  • Inbound shipment processing
  • Returns lifecycle management
  • SLA reporting
  • Weekly billing reporting
  • Full inventory snapshots and history

Integration

Integrations

MasonHub works seamlessly with today’s most popular ecommerce platforms, like Shopify and Magento, plus shipping carriers and other API-based supply chain tools.

Ramp up instantly with a one-click Shopify integration

Quickly connect to your Shopify store and let MasonHub do the rest.

CONTACT US

Security

Security

Expand into new distribution channels and meet demand wherever you find it. MasonHub makes it easy to grow without becoming overwhelmed by supply chain complexity.

Communications to our API are encrypted with HTTPS

API requests are authenticated with JWT token

Sensitive data and secrets in database are encrypted with AES

Heroku managed Postgres database with latest security patch

API logs are closely monitored by our engineering team

Brands trust MasonHub for order management and fulfillment.
Learn how to get started.

CONTACT US