We fill the orders.
You be the hero.

Make anything possible, from multichannel
flash sales to custom unboxing experiences.
MasonHub’s order management and fulfillment
platform gives you the power to meet multichannel
demands and provides you with visibility, scale,
and total control over your brand.

MASONHUB

A platform and a partner in one

MasonHub combines the best supply chain technology with reliable fulfillment
services so you can sell more and worry less. Enjoy complete visibility into orders
while we take care of inventory management, shipping, and returns at scale.

A website. An inventory screen. A website package tracking page. A website real time tracking page.
HOW IT WORKS
A website.

Connect your ecommerce store

Connect your favorite tools and set up custom
guidelines for packaging or dynamic kitting.

Website inventory page.

Send us your inventory

Start shipping your products directly to
MasonHub-operated fulfillment centers.

A website shopping cart.

MasonHub fulfills orders for you

Sell to customers anywhere in the world—we ship
your orders at discounted rates.

A website package tracking page.

Returns are handled entirely by us

MasonHub processes returns, tracks carrier statuses,
and ensures you can promptly issue refunds.

A website real time tracking page.

Keep track of everything in real time

See multichannel inventory, pick and pack statuses
and carrier updates, or pipe your data into other systems.

VISIBILITY

Total visibility on
MasonHub

Our platform lets you see the status of every order,
across every distribution channel, at any moment.

  • Direct, retail, and wholesale inventory one place
  • Status and location of inbound and outbound goods
  • Real-time orders at the SKU level
  • Carrier data with expected ship dates
  • Pick and pack statuses
An image of an order status webpage. An image of an order status webpage.
Woman smiling while holding her phone. Woman smiling while holding her phone.
INSIGHTS

Gain insights with custom
reports and analytics

An icon of paper with checkboxes and writing on it.

Get real-time reports and analysis

An icon of a thick circle with lines dividing it.

Measure performance
against SLAs

An icon of a gear.

View crucial data on the go
with a mobile dashboard

SCALE

Scale effortlessly across channels

Expand into new distribution channels and meet demand wherever you
find it. MasonHub makes it easy to grow without becoming overwhelmed
by supply chain complexity.

An icon of arrows and boxes indicating refactoring.

Flexible space and order
volumes to handle demand
fluctuations

An icon of a cursor and a target.

No switching costs as you
grow—just add integrations
to your new tools

An icon of a cube.

Single, integrated view of
all types of inventory
streamlines operations

CUSTOMER EXPERIENCE

Give customers a great
experience every time

  • Use our API/webhooks to share updates with
    customers from the moment they buy.
  • Create a great unboxing experience to strengthen
    your brand.
  • Offer a quick and easy return process to keep
    customers coming back.
  • Focus on your business while we handle the logistics.
Woman opening a box. Woman opening a box.
A man smiling while looking at his phone. A man smiling while looking at his phone.
SUPPORT

Get dedicated onboarding
and support

Our customer success team is always here to make
sure you get the most out of MasonHub. Ask us
questions, check in with monthly status meetings, and
let your dedicated account rep help you develop a
proactive fulfillment strategy.

Double quotes in orange.

MasonHub excels at the big-picture of inventory management
from an operations and technology perspective, while also being
a highly-personalized partner, empowering us with valuable
data and analytics every step of the way.

Katie Warner Johnson
Co-Founder and CEO, Carbon38

Master your omnichannel supply chain

Top brands use MasonHub to sell more, ship fast, and retain
happy customers as they grow.

Fulfillment expertise, from those who know

Our team of supply chain professionals has worked years in your
shoes before building MasonHub. Find out how we can build
you the best strategy together.