Further Revolutionize Your Returns Process with Integrations
Our latest integrations help you streamline returns by up to 90%, taking the manual work out of return merchandise authorizations.
Whether you’re newly launching your vision or steadily growing an established brand, you have plenty occupying your day. Not the least of which is returns. The National Retail Federation estimates returns account for over $761 billion in lost sales. Today’s landscape shows more than 256 million American’s shop online, 25% of whom buy intending to immediately return 5 – 15% of their items.
A well-chosen return partner can not only streamline the process and help mitigate return fraud, but can also offer another opportunity to delight your customers and differentiate your brand.
Choose the platform that suits your needs – whether it’s exchanges, green returns, or flexible return methods – and let us handle the rest.
MasonHub has established relationships with our clients’ top return providers: Happy Returns, Loop, and Returnly. These integrations allow you the freedom to focus on other areas of your business and only address individual returns as the exception. With three easy steps, we’ve seen clients reduce manually managed returns by up to90%, saving hours of valuable time and energy.
Connect MasonHub to your Return account
Map your custom Return Reasons in our OMS
Decide if you’ll allow automated refunds
That’s it!
Return Merchandise Authorizations (RMAs) are required for all returns hitting MasonHub’s dock. When connected with any of our integrated partners, these RMAs will be generated automatically in our OMS as soon as your customer initiates the return in your portal. To further reduce manual intervention, you can even allow automatic refund processing when the item(s) is received in a re-sellable condition. Or maintain tighter oversight and generate RMAs automatically, but manually approve each refund.
We strive to integrate with partners that best meet your needs. Reach out to your MasonHub Account Manager for an introduction.
Don’t see an up-and-coming return partner on this list? We’d love to hear about them.
Happy Returns offers box-free in-person returns which can be aggregated to reduce shipping costs. Happy Returns also provides buy online, return to store, and mail returns services. It maintains a network of over 2,600 Return Bar locations where online shoppers can drop off their returns in person.
With Loop customers submitting a return are incentivized to exchange the item with one click, rather than return it. Should a customer still want a refund for their purchase, Loop helps retailers streamline their returns process using data from a returns form and your returns policy to automatically approve or deny requests.
Returnly automatically creates international return labels to get packages through customs. Shoppers can also request refunds (or credit) in their local currency. Its Green Returns program also makes real-time decisions based on a retailer’s returns policy to judge whether an item can be resold if returned. If it can’t, the customer doesn’t need to ship it back.
Split Orders to Optimize Speed and Costs
Our newest feature enables clients to split orders into multiple fulfillments based on inventory availability and location, saving time and money.
Now more than ever, it’s critical you get products into the hands of your customers as quickly and economically as possible. But with supply chain and production delays, not to mention ambiguous delivery times, so much feels out of your control. True to our mission, MasonHub is giving you more power and transparency over your order fulfillment.
Split orders by inventory availability and location to reach customers how and when you need to. If an order contains a backordered item, the available item ships first. And if you’re using both of our bicoastal fulfillment centers, split orders can route to both locations depending on inventory availability.
Backorders: Ship What’s Available Now
You already know you never have to miss a sale with MasonHub’s oversell policies for presale and backorder management, but now you can split orders into multiple fulfillments to ship whichever item(s) are ready first.
With pre-Holiday anxiety already in full swing, customers remain antsy until the package is at their door. Now they don’t have to wait for their full order to come in stock before any of it heads their way. Ordered three items, but only one is in stock? The in-stock item will head your way immediately. Production setbacks allowing only one of the backordered items to restock? No problem, the newly restocked item will ship without another moment’s delay. Your customer can receive each part of their order as soon as it becomes available.
Bicoastal Fulfillment: Fulfill Orders From Either Coast
With facilities in California and Pennsylvania, we help you reach your customers as efficiently as possible. MasonHub’s flexible routing policies look at the destination address and available inventory levels to determine the optimal facility to fulfill the order. If your customer orders multiple items but they aren’t all in stock at the same facility, no problem! Our intelligent routing logic fulfills what it can from the nearest facility, then directs the rest of the order to fulfill from the facility with the remaining inventory. Play
Want more control? Decide whether you want your bicoastal routing policy to factor in just destination address, rather than both destination and inventory levels. And elect not to opt into automatic splitting, but retain the power to split orders manually as the individual situation may call for it.
Especially now, it can be hard to predict and guarantee your inventory levels, leaving customers wondering if they’ll ever get their order. Let MasonHub reduce some of that headache and contact us today.
Automate Dropship with MasonHub’s SPS Commerce Integration
Grow revenue in new retail channels at scale by connecting to EDI dropship partners and automating the order management process.
MasonHub’s SPS Commerce integration enables you to connect directly into a network of thousands of retailers, sell your products on online stores, and automate dropshipping with ease. With this integration, you’ll be EDI compliant with dropship retailers, save time, and avoid non-compliance charges.
SPS Commerce is a leading EDI solutions provider with direct pre-built connections to thousands of retailers. By partnering with SPS Commerce and MasonHub, you’ll be able to connect to retailers within their network, meet EDI testing and compliance requirements, and fully automate the order-to-ship process.
If required by the retailer, MasonHub will ship to the customer on the retailer’s third-party carrier account and print their branded pack slip or fulfill other packout requirements for a seamless fulfillment and unboxing experience.
Since e-commerce retailers often update EDI requirements, MasonHub’s SPS Commerce integration helps sellers maintain ongoing EDI compliance without additional technical investment.
How it works:
Our SPS Commerce connector leverages Fusion, MasonHub’s innovative integration platform and workflow engine that allows us to easily connect and automate processes across business-critical applications. Fusion is built to support high transaction volumes and provide enterprise-class reliability, so you don’t have to worry about scaling technology as your business grows.
MasonHub’s SPS Commerce integration allows you to:
Grow revenue in new dropship channels at scale
Automate dropship order management and fulfillment
Ship to the customer on the retailer’s third-party account
Include retailer-branded pack slips and other packout requirements
Maintain EDI compliance without additional technical changes
Save your team time by eliminating manual work
Avoid non-compliance charges
Whether you’re already selling your products on a retailer’s website, or looking to partner with new retailers to expand your business in new markets, you can connect through SPS Commerce and MasonHub to automate your dropshipping business in a matter of weeks.
Dropship automation through SPS is available by request today, with general onboarding availability starting January 2022. Reach out to your Account Manager to request more information about how you can get started.
Never Miss a Sale with Presales and Backorders
MasonHub’s Order Management gives you the power to reach your full sales potential — even when you’re out of stock.
Having trouble keeping up with inventory demand on a hot-selling product? Launching a new product and looking to generate presale orders? Low on inventory and experiencing unexpected production delays?
Never worry about missing out on a sale again with MasonHub’s Order Management System. We give you the power to keep selling while presales and backorders queue up in your orders and inventory dashboard. You can view and maintain your orders and inventory across all sales channels even when you’re out of stock.
Our platform automates the process for filling these orders as soon as inventory is received so customers don’t wait one second longer than necessary!
MasonHub’s OMS gives you full control to define when you want to accept orders for a SKU and set a limit on how many to accept and for how long:
Choose What’s Right For You
Keep Selling Indefinitely When Out of Stock
Control How Much You Sell and When
Keep Selling Indefinitely When Out of Stock
This option is best when you have hot-selling products or subscription model and can plan regularly scheduled inventory replenishment from your manufacturer. Beauty and wellness brands particularly benefit from this feature.
Let us know if you’d like to allow for an unlimited amount of orders to be placed on your website and we’ll configure it for you.
Control How Much You Sell and When
MasonHub’s OMS gives you full control over how much you sell of a particular SKU by allowing you to define when you want to accept orders, how many to accept, and for how long.
Our Oversell Policy product works best when you’re looking to generate presales on a SKU that isn’t yet ready to ship, or you have unexpected manufacturing delays or can’t keep up with a spike in demand. Apparel brands collaborating with influencers on limited-release products especially love this feature.
Get started using it today!
How it works:
Select a SKU – Log into the MasonHub OMS and navigate to the “Catalog > Oversell Policies” menu. Select the SKU name as it appears at the top of the SKU page. Alternatively, you can click the “Create Oversell Policy” button on the SKU page.
Set an Oversell Limit – This defines the maximum units you allow to be oversold. When this limit is reached, the policy will end and no more backorders will be accepted. The oversell limit will only ever be decremented. It will not increase back to the original limit when additional inventory is received.
Set an Active Duration (in PST) – This window defines the period for which the oversell policy will be active. Upon expiration, any remaining oversellable inventory will be cleared to 0. Only one policy can be active for a SKU at a time.
Profit – Save your Oversell Policy. MasonHub will increase the SKUs available to sell quantity by the oversell limit amount and duration you define. Customers will be able to complete checkout, and you will be able to send us the order where it will wait in backordered status until inventory arrives.
Fulfill With Confidence
Our platform automates the process for filling backorders as soon as inventory is received so customers don’t wait one second longer than necessary!
When an order is placed in our OMS, we first assign units from the available inventory supply. If there isn’t enough available inventory, we will then allocate units from the oversellable inventory supply and put the order into “Backordered” status.
Once additional inventory is received for the SKU, we will allocate it to backorders using first-in/first-out (FIFO) rules and ship it to the customer within seconds.
Configurable SKU Bundling and Kitting Fulfillment
Reduce inventory costs and optimize fulfillment with product kitting inventory management.
Sell items together and individually without tying up inventory, or create curated subscription box experiences for your customers. We’ll pre-build your SKU bundle ahead of time, or build it on-demand as the order drops.
Sell SKU Bundle Combinations Without Buying More Inventory
You’re a beauty brand that sells a Self-Care Kit made up of a chapstick, hand lotion, and face wash. But you also sell each item separately.
MasonHub’s On-Demand Dynamic Kitting allows you to take advantage of your existing inventory to sell new bundle combinations without investing in more chapstick, hand lotion, and face wash. We’ll calculate the total available to sell for your Self-Care Kit SKU bundle based on the available inventory of its component SKUs and update your system real-time.
Chapstick – 1
Hand lotion – 1
Face wash – 1
Each of the component SKUs has the following available inventory:
Chapstick – 200 available
Hand lotion – 220 available
Face wash – 300 available
This means you can sell up to 200 units of your Self-Care Kit SKU without purchasing any additional inventory to build the bundle!
When an order is placed for one of the individual component SKUs, we’ll recalculate the total available to sell of each. So if a customer orders a single Chapstick and not the kit, we’ll recalculate the available Self-Care Kit to 199.
Ship Curated Subscription Boxes Quickly
Let’s say you sell a curated beauty box subscription service that refreshes each month. This month’s box is a Self-Care Kit that includes a chapstick, hand lotion, and face wash. Because this is a subscription, you already know your demand and your inventory arrives at our facility two weeks before orders drop.
MasonHub’s Pre-Kitting allows you to streamline fulfillment by having our team build inventory for your subscription box SKU bundle ahead of time and ship orders as soon as they drop.
Imagine your configure your subscription box Self-Care Kit SKU bundle as:
Chapstick – 1
Hand lotion – 1
Face wash – 1
You ship us the following inventory to build 4,000 subscription boxes:
Chapstick – 4,000
Hand lotion – 5,000
Face wash – 4,000
We’ll receive your inventory, then decrement 4,000 units of each SKU to build your subscription box. When we’re done, you’ll have:
Monthly beauty box – 4,000 available
Chapstick – 0 available
Hand location – 1,000 available (you can sell this item separately!)
Face wash – 0 available
Create Curated Subscription Boxed with Customer Add-Ons
You sell a beauty box that includes a curated selection of items, plus a customer-selected add-on item. This month’s box includes a chapstick, hand lotion, and face wash, plus lipstick in one of several colors.
MasonHub’sPre-Kitting and On-Demand Dynamic Kitting allows us to pre-build the curated items in your box so they’re ready to ship quickly, then insert the add-on item as each order drops and update your system real-time.
Imagine you configure your curated Self-Care Kit SKU bundle as:
Chapstick – 1
Hand lotion – 1
Face wash – 1
Each of your add-on SKUs has the following available inventory:
Lipstick Red – 100 available
Lipstick Pink – 100 available
Lipstick Burgundy – 200 available
We’ll build 400 units of your pre-kit Self-Care Kit SKU to be combined with your add-on SKU in the following kit combinations:
Self-Care Kit / Lipstick Red – 100 available
Self-Care Kit / Lipstick Pink – 100 available
Self-Care Kit / Lipstick Burgundy – 200 available
Fulfillment Automation Marketing Engine (FAME)
Drive conversion and brand loyalty with a data-driven fulfillment marketing program.
MasonHub’s FAME leverages your order attributes to target specific audiences with memorable unboxing experiences and promotions that strengthen your brand and drive engagement.
How it works:
Determine your marketing campaign objectives.
Connect with your Client Services representative to create a FAME campaign and coordinate delivery of collateral, if needed.
Launch your campaign!
Orders pass through FAME to determine if there’s a match.
We pack & ship according to the FAME rules you set up.
Send order tags like “subscription”, “first order”, “influencer”, and “promo insert” to tell us who should be part of your FAME campaigns. Or, FAME can leverage existing attributes like international addresses or when a customer orders a specific SKU.
Some FAME campaigns our clients are running right now!
Promotional inserts: Spreading awareness and testing out a discount promotion code with a packaging insert.
Thank you cards and personal notes: Printing customized packing slip messages; inserting personalized items for first-time or VIP customers.
Pre-printed return labels: Making returns as easy as possible by inserting a prepaid return label into the customer’s order.
Product samples and gifts with purchase: Introducing customers to other product lines by including free samples while quantities last; surprising and delighting with a small gift.
Customized packaging: Elevating the unboxing experience for first-time customers with a special box and tissue paper.