Inside the COVID-19 Customer Service Crisis

Mar 04, 2023

Amidst the global COVID-19 pandemic, customer service is more important than ever. But the pressure is on for brands to deliver.

This article was published in ‘Business of Fashion’ on July 2, 2020.

Crippled with shipment delays and mountains of returns, brands are crumbling under an influx of inquiries–and losing customers along the way. And with many brands cutting their customer service team just as the crisis was ramping up, now more than ever, a focus on customer service is essential.

See the struggles that industry experts are facing, and learn how MasonHub Founder & CEO, Donny Salazar, and others are addressing the crisis head-on.

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