Visibility into every order and shipment

MasonHub is a single platform that gives commerce brands total visibility into their omnichannel supply chains. Rely on our order fulfillment services to store and ship goods while you track inventory all the way to the customer’s doorstep.

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Platform overlay of the MasonHub software

PLATFORM

The MasonHub Platform

While we’re filling orders for your customers, you see everything that’s happening in your supply chain.

Screenshot of platform integrations

Connect ecommerce tools

  • Connect to Shopify, Netsuite, Returnly, and more
  • Sync data from multiple distribution channels
  • Implement wholesale EDI
Screenshot of fulfillment module

See fulfillment activity

  • Watch orders come in from every channel
  • See SKU-level data on every order
  • Track carrier activity and shipment status
  • See pending and completed returns
Screenshot of inventory management feature

Oversee inventory

  • Track inbound goods by UPC
  • Lot tracking
  • Returns QA & refurbishment
  • Get visibility into damages
  • Manage packing supplies
  • See physical cycle counts
  • Distributed inventory (coming soon)
  • Inventory forecasting (coming soon)
Map of distribution centers shipping

Ship quickly and affordably

  • Take advantage of discounted shipping rates
  • Track deliveries to customers’ doors
  • Offer same-day shipping
Screenshot of brand customization feature

Customize for your brand

  • Set up dynamic kitting to sell bundled SKUs
  • Create pre-kit bundling built to your specifications
  • Configure rules that support marketing and packaging initiatives
  • Create an evolving subscription box for customers
Screenshot of inventory planning feature

Plan ahead

  • Update rules for future sales and promotions
  • Pre-sell inventory to avoid out of stocks
  • Use reports and analytics to make smart decisions

FULFILLMENT

How Fulfillment Works

As your fulfillment partner, MasonHub directly handles inventory, order management, and returns. Send us your inventory and we do the rest—our expert onboarding team makes sure your operation is set up right from day one.

START WITH A FEW CLICKS

Get Started Together

Meet your dedicated account manager

Connect to the MasonHub platform with one click

Send us your inventory

Test ship an order

Give the green light to start filling orders

Man and woman shaking hands
Mand and woman walking through warehouse

FROM RECEIPT TO RETURNS & REFURBISHMENT

We Handle Fulfillment

Pick & pack scanning automation

Custom packaging and pack slips

Value added services

Wholesale bulk ship and drop ship

Store transfers

Returns management

SECURITY

Security

Expand into new distribution channels and meet demand wherever you find it. MasonHub makes it easy to grow without becoming overwhelmed by supply chain complexity.

Communications to our API are encrypted with HTTPS

API requests are authenticated with JWT token

Sensitive data and secrets in database are encrypted with AES

Heroku managed Postgres database with latest security patch

API logs are closely monitored by our engineering team

WHY MASONHUB

Make Decisions With Confidence

Dedicated Account Management

Enjoy direct line communication with an in-warehouse account manager

Personalized, Expert Support

Dedicated On-Site Account Management

Direct Account Manager Access

Enjoy direct line communication with an in-warehouse account manager

Weekly One-on-One Guidance

Receive ongoing guidance via regular weekly 1-on-1s

Strategic Quarterly Reviews

Strategize and assess progress over time with Quarterly Business Reviews

Continuous SOP Improvement

Ensure your fulfillment process continually improves through expert SOP guidance

Best-In-Class Supply Chain Analytics

Easily navigate the complexities of your supply chain with advanced analytics.

Best-In-Class

Use Best-In-Class Supply Chain Analytics

Fulfillment center productivity

Inbound shipment processing

Returns lifecycle management

SLA reporting

Weekly billing reporting

Full inventory snapshots and history

Integrations for Seamless Fulfillment

Seamlessly connect with platforms, marketplaces, retailers, shipping providers, and third-party tools.

Connect With Ease

Integrations for Seamless Fulfillment

MasonHub works seamlessly with today’s most popular ecommerce platforms, marketplaces, retailers, shipping providers, and third-party tools.

Seamlessly integrate with top shopping carts like Shopify and Magento

Connect with major carriers for reliable, efficient, delivery

Fully integrate with key marketplaces like Amazon and eBay to maximize online presence

Facilitate smooth integration with wholesalers and EDI-compliant retailers

Personalized, Expert Support

Dedicated On-Site Account Management

Direct Account Manager Access

Enjoy direct line communication with an in-warehouse account manager

Weekly One-on-One Guidance

Receive ongoing guidance via regular weekly 1-on-1s

Strategic Quarterly Reviews

Strategize and assess progress over time with Quarterly Business Reviews

Continuous SOP Improvement

Ensure your fulfillment process continually improves through expert SOP guidance

Best-In-Class

Use Best-In-Class Supply Chain Analytics

Fulfillment center productivity

Inbound shipment processing

Returns lifecycle management

SLA reporting

Weekly billing reporting

Full inventory snapshots and history

Connect With Ease

Integrations for Seamless Fulfillment

MasonHub works seamlessly with today’s most popular ecommerce platforms, marketplaces, retailers, shipping providers, and third-party tools.

Seamlessly integrate with top shopping carts like Shopify and Magento

Connect with major carriers for reliable, efficient, delivery

Fully integrate with key marketplaces like Amazon and eBay to maximize online presence

Facilitate smooth integration with wholesalers and EDI-compliant retailers

Fulfillment Expertise, From Those Who Know


Get Started