In today’s market, it’s nearly impossible to scale your retail brand without strong partnerships. Every customer milestone, from order to unboxing, relies on the systems you set up with technology and service providers, including those for order management, inventory management, and fulfillment operations.
In this WWD "Think Tank" column, MasonHub founder and CEO Donny Salazar outlines best practices for a successful holiday season. This article was published in the "In Focus: Business Insights" section of the November 19, 2019 Digital Daily.
Apparel industry trade publication Sourcing Journal reached out to MasonHub founder and CEO Donny Salazar to help analyze what happened when clothing rental giant Rent The Runway experienced shipment and customer service delays due to an upgrade in its back-end operations.